Incident Management

Incident management processes often break down under pressure, leading to inconsistent investigations, incomplete documentation, and audit risk.  SAI360 Incident Management brings structure and speed to every case so teams can move efficiently while maintaining full visibility and control.

  • AI highlights relevant investigation details and patterns to reduce manual review effort
  • Centralized intake across hotlines, email, and web forms
  • Structured workflows that standardize every investigation
  • Built-in case management with audit-ready documentation
  • Real-time reporting to track trends and reduce repeat incidents
Incident Management Software
Incident Management

Resolve Incidents Faster

Move from intake to resolution faster with centralized reporting and AI support.

  • Capture incidents from hotlines, email, and web forms
  • Automatically route cases to the right teams
  • Use AI to quickly find relevant information

Standardize Every Investigation

Run consistent, defensible investigations across teams and regions.

  • Follow structured workflows from intake through remediation
  • Maintain complete evidence and documentation in one place
  • Improve collaboration with clear ownership and tasks
Investigate and Report On Incidents
Incident Management Dashboard

Turn Incidents Into Action

Link incidents to risks, policies, and training to strengthen compliance and prevent repeat issues.

  • Connect incidents to related risks, controls, and policies
  • Trigger training and corrective actions based on findings
  • Use analytics and AI to identify trends and root causes
Is your incident response fast, consistent, and audit-ready?
See how SAI360 streamlines investigations, tracks remediation, and connects every incident to your GRC program.

Explore The Capabilities

Capture incidents from hotlines, email, and web forms in one system for consistent tracking and follow-up.

Manage the full incident lifecycle with structured workflows, task tracking, and complete documentation.

Use AI to summarize content, search across cases, and quickly surface critical information.

Automate routing, notifications, and approvals to keep investigations moving without delays.

Connect incidents to risks, policies, and controls to provide full context and improve decision-making.

Use AI-powered dashboards and reports to surface trends, track response times, and uncover root causes without manual analysis.

Also on the SAI360 GRC Platform

Empower employees to report concerns and resolve them with accountability.

  • Accept anonymous reports via hotline, web, or mobile to support preferred reporting mechanisms
  • Standardize investigations with best practice workflows and templates
  • Identify and address problems faster with one central repository for investigation data
  • Support compliance audits with links to incident resolution and preventative measures

Connect cybersecurity, data, and infrastructure risk to enterprise-level oversight.

  • Leverage frameworks like NIST and ISO 27001 to manage IT risk
  • Eliminate manual effort with CMDB integration
  • Support asset-based risk assessments linked to controls and incidents
  • Bridge the gap between IT teams and enterprise risk managers
IT Risk

Create, distribute, and manage policies at scale with full visibility and control.

  • Draft, approve, and publish policies in one place
  • Track attestations and manage version history
  • Give employees searchable access to current policies
  • Keep policies up to date with automated alerts triggered by changing regulations
Policy Management Screen

Train employees with relevant, policy-aligned content that actually sticks.

  • Assign learning by role, location, or risk exposure
  • Embed disclosures within a training course
  • Deliver interactive content tied to your policies and values
  • Monitor training completion and identify gaps with real-time reporting
Ethics & Compliance Training

We log, track, and resolve incidents with full visibility. It’s a one-stop solution for compliance case handling.”

-Verified User in Higher Education, G2 Review

Take Control of Enterprise Risk

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Let’s Talk

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See a Demo

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FAQs

Incident management software helps organizations capture, investigate, and resolve incidents such as ethics violations, fraud, safety events, and data breaches in a structured and auditable way.

Use our incident management solutions to track everything from ethics violations and HR issues to data breaches, safety incidents, and compliance violations.

AI helps teams work faster by summarizing documents, surfacing relevant cases, and identifying patterns across incident data. This reduces manual effort and improves investigation quality.

Yes. You can automate routing, notifications, approvals, and escalation steps to ensure incidents move quickly through the investigation and remediation process.

Incidents are managed through structured workflows that guide teams through intake, triage, evidence collection, root cause analysis, and remediation, all within a centralized system.

Yes. Dashboards show real-time status, overdue tasks, and follow-up actions for full case visibility.

Centralized intake, automated workflows, and AI-assisted search help teams quickly access the information they need and move cases forward without delays.

Yes. AI analyzes incident data to identify recurring issues, highlight emerging risks, and uncover root causes so organizations can take preventive action.

Yes. Incidents can be connected to related risks, policies, controls, and training programs to provide context and drive corrective actions across the organization.

Yes. All evidence, documentation, and case data are stored in a secure, centralized system with role-based access controls and audit trails.

Yes. Every action is logged for traceability, with exportable reports that meet audit and regulatory requirements.

Yes. Workflows can be configured to match your organization’s processes, including different incident types, approval paths, and investigation steps.

The platform includes dashboards and reports that track trends, response times, and outcomes. AI helps surface insights and reduce the need for manual analysis.

Pricing for SAI360’s incident management solutions is customized based on your organization’s size, users, and feature requirements. Contact us for a tailored quote.