SAI360 Global Privacy Policy

This Privacy Policy is effective as of October 23, 2024

SAI360 Inc., together with its related bodies corporate (“we,” “our,” or “us”), is committed to the protection of personal information within the scope of applicable laws. This global privacy policy/notice (“Privacy Policy”) sets out how we treat the personal information that we collect, use, and disclose.

The Privacy Policy applies to information collected on our website located at https://www.sai360.com/ (the “Website”), as well as personal information collected in or through our products, services, and programs, or otherwise through any interaction you have with us (collectively, together with the Website, the “Services”).

We may update this Privacy Policy from time to time. The most current version will be located on our Website and is also available by contacting our Data Protection Officer via email: [email protected].

What is Personal Information?

By using the term “personal information” in this Privacy Policy, we mean any information that can be directly associated with or used to identify a specific person. “Personal information” may be used interchangeably with the term “personal data.”

Personal Information We Collect and Process

We collect personal information from a variety of sources, including information that you provide directly and information that we automatically collect when you access and use the Services. The types of personal information that we collect vary depending on your dealings with us.

Personal Information You Provide

You may provide personal information to us and our third-party service providers when you:

  • Apply for or inquire about employment with us.

  • Receive a requested product, service, or benefit.

  • Communicate with us via email, call, or in person.

This may include:

  • Name, email, phone number, address, and payment card or bank account information.

  • Any other personal information you choose to provide.

Information Collected Automatically

We and our third-party service providers may collect information automatically when you access and use the Services, including:

Usage Information

  • Dates and times you visit the Services.

  • Pages viewed, referring/exit URLs, browser type, domain name of your internet service provider.

  • Information collected through cookies and similar technologies (see “Device Information, Cookies and Google Analytics” sections).

Device Information

  • Device make and model, IP address, inferred geolocation, operating system, and unique device identifiers.

Cookies

Our websites use cookies to track user traffic patterns and to better serve you when you revisit a website. You can refuse cookies via your browser, but full functionality for our websites requires cookies.

Cookie Usage:

  • Information is generated whenever a page is accessed, recording time, date, and page.

  • This information is collected for statistical and maintenance purposes.

  • Cookie use may vary between our sites and products — please review the specific cookie statement where applicable.

Session Replay

We use session replay analytics such as HotJar and Mouseflow to record and replay an individual’s interactions with the Services to optimize and improve our products and services.

Learn more:

Google Analytics

We use Google Analytics and similar services to understand use of the Services.

  • Google Analytics collects browsing information but not your name or other direct identifiers.

  • For more on how Google uses data: How Google Uses Information.

Other Information Collected via Tracking Pixels, Beacons, Chatbots, and Related Software

We collect user information (e.g., IP addresses, geolocation data, page views) for marketing, analytics, and other purposes.

We also use a website chatbot powered by Terminus. More details at: https://terminus.com/privacy-policy/

Correspondence

If you correspond with SAI360, we may collect personal information contained in your communications and metadata. Messages may be shared within our organization and archived or discarded over time.

How Can You ‘Opt-Out’ of Promotional Correspondence?

To stop receiving promotional emails:

  • Click the unsubscribe link at the bottom of any marketing email from us.

  • Allow reasonable time for us to process your request.

Our Legal Basis for Collecting and Processing Your Personal Data

We collect, use, and disclose your personal information where we have a legal basis, typically:

  • Consent.

  • Legal obligations.

  • Contractual necessity.

  • Legitimate interests.

How We Use the Personal Information We Collect

We use your information to:

  • Fulfill contracts.

  • Provide customer support.

  • Market similar products (where permitted).

  • Comply with legal requirements.

  • Protect our Services and prevent fraud.

How We Store and Protect Your Personal Information

We store personal information securely but cannot guarantee absolute security. Reasonable steps are taken to destroy or de-identify data when no longer needed.

Your Consent

Where applicable, we will obtain your consent before processing your personal data. You may withdraw consent at any time by contacting [email protected].

Disclosure of Your Personal Data to Third Parties

We may disclose your personal information to:

  • Related companies.

  • Service providers.

  • Regulatory bodies.

  • Marketing partners and analytics providers.

We do not sell your personal data.

Overseas Disclosure

We may transfer personal information internationally, including outside the EEA, subject to appropriate safeguards like Standard Contractual Clauses.

Retention of Your Personal Data

Personal information is retained only as long as needed to fulfill purposes described or meet legal requirements.

Linked Websites

Our Privacy Policy does not apply to external sites linked from our Services.

User-Provided Content and Social Media Platforms

Any information shared through social media or public channels is at your own risk.

Children

The Services are not intended for use by children under 13 years old.

Your Rights as a Data Subject

Depending on your jurisdiction, you may have rights including:

  • Access.

  • Correction.

  • Deletion.

  • Data portability.

  • Objection and restriction of processing.

Exercising Rights as a Data Subject

To exercise your rights:

  • If SAI360 is the data controller, contact [email protected].

  • If SAI360 is a processor (acting on behalf of your employer), contact your employer directly.

Residents of the EEA and United Kingdom

Special Provisions:

  • Consent withdrawal rights.

  • Legitimate interests basis.

  • Data access, rectification, deletion, portability.

  • Right to object and restrict processing.

  • Complaint rights with supervisory authorities (Contact EDPB or UK ICO).

California Residents’ Privacy Rights

California residents have specific rights under the CCPA/CPRA:

  • Right to Know, Delete, Correct, Opt-Out, and Limit Use of Sensitive Information.

  • No sale or sharing of personal information.

  • No discriminatory treatment for exercising privacy rights.

Contact: [email protected]

Residents of Australia

Australian Privacy Act Compliance:

  • Collection, storage, and usage consistent with the Act.

  • Overseas disclosure (primarily to the U.S.) with consent.

  • Direct marketing rules and opt-out options.

Complaints can be escalated to the Office of the Australian Information Commissioner if unresolved.

Definitions

  • Data Subject: An identifiable individual.

  • Personal Data: Information relating to an identifiable person.

Contact Information

For any inquiries or data subject requests, contact: [email protected]