Hotline & Case Management
Effective hotline and case management is more than capturing issues — it’s about empowering employees to speak up, resolving issues swiftly, and fostering an ethical and risk-aware culture.
As part of the SAI360 GRC Platform, you can streamline case intake, automate best practice workflows, and ensure investigations are conducted efficiently while maintaining confidentiality.
Promote Hotline Usage and Capture Issues
Encourage a speak-up culture by making it easy to report concerns anytime, anywhere.
- Support anonymous, multilingual reporting across phone, web, mobile, and walk-up channels
- Use intuitive, mobile-first intake forms tailored to different types of issues and risk categories
- Centralize every case—whether submitted by employees, managers, or third parties—for consistent follow-up
Investigate Issues Consistently
Standardize investigations with automated workflows and built-in best practices.
- Route cases automatically based on issue type, severity, or business unit with role-based permissions
- Track every action from intake to resolution with secure audit trails and time-stamped notes
- Collaborate across teams while maintaining confidentiality and compliance
Identify Issues and Drive Change
Turn case data into action by analyzing trends and driving improvements across your compliance program.
- Use dashboards and reports to spot patterns and root causes across business units or issue types
- Link investigation outcomes to corrective actions, policies, and risk mitigation efforts
- Initiate targeted training and policy updates to prevent repeat issues and shape culture
Explore The Capabilities
Also on the SAI360 GRC Platform
Create, distribute, and manage policies at scale with full visibility and control.
- Draft, approve, and publish policies in one place
- Track attestations and manage version history
- Give employees searchable access to current policies
- Keep policies up to date with automated alerts triggered by changing regulations
Strengthen incident capture and response with automated, risk-aligned workflows.
- Capture all types of incidents to ensure holistic view of potential risks
- Investigate and resolve incidents quickly with configurable workflows to fit each type of incident
- Correlate incident trends and root causes to enterprise risks for proactive mitigation
- Manage corrective actions for continuous improvement to prevent recurrence of incidents
Train employees with relevant, policy-aligned content that actually sticks.
- Assign learning by role, location, or risk exposure
- Embed disclosures within a training course
- Deliver interactive content tied to your policies and values
- Monitor training completion and identify gaps with real-time reporting
Stay ahead of evolving regulations by integrating regulatory change data to maintain compliance.
- Continuously monitor, assess, and implement regulatory changes with real-time updates
- Map new regulatory requirements to enterprise risks, policies, and controls for seamless alignment
- Automate workflows to ensure timely implementation and maintain an audit trail
- Gain visibility into compliance gaps and track progress with intuitive dashboards and reporting
“Technology-wise, SAI360 has provided us with a partner that is ready to listen and collaborate.”
-Roeland de Wit, Head of Integrity Operations, ABB
