Hotline & Case Management

Effective hotline and case management is more than capturing issues — it’s about empowering employees to speak up, resolving issues swiftly, and fostering an ethical and risk-aware culture.

As part of the SAI360 GRC Platform, you can streamline case intake, automate best practice workflows, and ensure investigations are conducted efficiently while maintaining confidentiality.

Hotline & Case Management
Incident-Management

Promote Hotline Usage and Capture Issues

Encourage a speak-up culture by making it easy to report concerns anytime, anywhere.

  • Support anonymous, multilingual reporting across phone, web, mobile, and walk-up channels
  • Use intuitive, mobile-first intake forms tailored to different types of issues and risk categories
  • Centralize every case—whether submitted by employees, managers, or third parties—for consistent follow-up

Investigate Issues Consistently

Standardize investigations with automated workflows and built-in best practices.

  • Route cases automatically based on issue type, severity, or business unit with role-based permissions
  • Track every action from intake to resolution with secure audit trails and time-stamped notes
  • Collaborate across teams while maintaining confidentiality and compliance
Incident Management Dashboard
Investigate and Report On Incidents

Identify Issues and Drive Change

Turn case data into action by analyzing trends and driving improvements across your compliance program.

  • Use dashboards and reports to spot patterns and root causes across business units or issue types
  • Link investigation outcomes to corrective actions, policies, and risk mitigation efforts
  • Initiate targeted training and policy updates to prevent repeat issues and shape culture
What happens after someone speaks up?
SAI360 turns every report into insight by connecting case data with policies, disclosures, and corrective actions.

Explore The Capabilities

Accept anonymous cases via hotline, online, and mobile.

Tailor fields and routing logic to fit any incident type.

Assign tasks, send alerts, and escalate when needed.

Store all case data, communications, evidence, and history in one secure, searchable system. Maintain audit trails to support compliance, oversight, and regulatory inquiries.

Easily connect to leading hotline providers, HR systems, and compliance tools. Streamline intake, case enrichment, and reporting with seamless system interoperability.

Visualize case volume, trends, and response times in real time. Generate audit-ready reports to inform leadership, track program effectiveness, and drive continuous improvement.

Also on the SAI360 GRC Platform

“Technology-wise, SAI360 has provided us with a partner that is ready to listen and collaborate.”

-Roeland de Wit, Head of Integrity Operations, ABB

Learn about SAI360’s integrated platform and
award-winning customer service

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FAQs


Hotline and case management involves capturing, investigating, and resolving employee concerns in a secure and standardized way. It’s a key part of fostering a speak-up culture, ensuring regulatory compliance, and identifying risks before they escalate.

Employees can report concerns anytime through phone, web, mobile, or in-person channels. The system supports anonymous reporting and multilingual access to ensure broad participation across your workforce.

Yes. Anonymous case intake is fully supported across all reporting channels, giving employees a safe way to raise concerns without fear of retaliation.

Absolutely. Intake forms can be tailored by issue type, business unit, or geography, allowing organizations to collect consistent, structured data across various types of incidents or risks.

Cases are automatically routed to the appropriate team or investigator based on severity, issue type, or department. This ensures faster resolution and proper oversight from the right stakeholders.

Investigations follow a standardized, automated workflow that includes task assignments, secure documentation, and deadline tracking. The system captures every action with time-stamped notes and maintains a full audit trail.

Yes. SAI360 supports integration with external hotline vendors, HR systems, and other compliance tools to streamline intake, enrich case data, and consolidate reporting.

Yes. Teams can securely collaborate on cases while maintaining confidentiality through role-based permissions and restricted access to sensitive information.

Yes. Investigation outcomes can trigger updates to policies, new training assignments, or corrective actions, helping prevent future issues and align behavior with company expectations.

Yes. The platform tracks key metrics like time to resolution, case aging, and investigator workload, helping compliance teams monitor performance and improve efficiency.

Yes. Each case includes a secure, time-stamped audit trail that records every activity from intake through resolution—supporting compliance, legal review, and internal accountability.

Pricing depends on your organization’s size, complexity, and selected modules. Contact us for a personalized quote.