Customer Success
Proactive support for lasting results
At SAI360, we’re committed to your success. Our Customer Success Managers (CSMs) serve as dedicated partners, guiding you to achieve your ethics and compliance goals while proactively addressing challenges. Alongside our expert Customer Support Team, we deliver strategic insights and fast, reliable assistance to maximize your solution’s value. This proactive approach has earned us industry-leading NPS scores and praise from satisfied, referenceable customers.
Proactive Partnership for Success
Your dedicated CSM is more than a support contact; they are your strategic partner, invested in the ongoing success of your ethics, governance, risk, and compliance (GRC) program.
- Share industry-specific best practices and recommendations for continuous improvement
- Proactively identify opportunities for business value and user adoption
- Provide insights into our product roadmap to help you plan ahead
Global Customer Support for Rapid Resolution
Our global Customer Support team works closely with your Customer Success Manager (CSM) to provide seamless, efficient assistance. With a focus on rapid resolution and high satisfaction, we quickly address technical challenges and keep you moving forward.
- Benefits from coordinated support with CSMs and Customer Support teams working together.
- Get resolutions to technical issues, with personalized assistance tailored to your needs.
- Enjoy high satisfaction through continuous collaboration and expert guidance.
SAI360 Academy
Offering a variety of training options, the Academy is your team’s path to platform adoption and long-term success. SAI360 uses a blended format that provides training when and where your team needs it, including:
- Self-paced training options
- Live virtual sessions
- Coaching support
- Certification and re-certification
We really wanted a system that could provide stellar customer service…If something goes wrong, we need to have it addressed as soon as we possibly can. The support from SAI360 has been phenomenal. Issues that used to take weeks are now resolved within hours or days.
