Bupa, whose purpose is “helping people live longer, healthier, happier lives and making a better world” is an international healthcare company headquartered in the U.K., serving over 38 million customers and employing 84,000 people around the world. Their ambition is to be the world’s most customer-centric healthcare company, and the company provides health insurance, health provision services, digital healthcare and operates clinics, dental centers, hospitals and senior care services in different countries, including Australia, the U.K. and Spain.
Bupa recognized that there were some challenges in the efficiency of its auditing processes, and its ability to share information across a global network of employees with varying digital permissions and access. As the audit function continued to expand internationally, Bupa GIA were keen to address the following key process challenges:
- Policies and Procedures
- Information Sharing
How SAI360 delivered
Through constructive and transparent conversations with dedicated Customer Success and Account Managers, Bupa and SAI360 were able to focus on the offerings that made sense for the healthcare company’s internal audit team. The key issues that originally prevented Bupa’s internal audit team from being as efficient as they could be primarily revolved around communication and collaboration, and SAI360’s Account Manager, along with the Customer Success Manager continue to ensure that is a priority. SAI360’s collaboration with Bupa has resulted in:
- Single-Source Reporting
- Auditing Automation
- Enhanced reporting
- Robust meeting and customer service schedule
- Quarterly planning
Managing risk and compliance with SAI360’s help is now part of Bupa’s roadmap as the two work together to get the most value from the SAI360 platform. Find out more by downloading the case study.