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Evaluating Hotline Program Effectiveness Against DOJ and OIG Standards

In the U.S., the Department of Health and Human Services (DHHS) Office of Inspector General (OIG) has issued compliance program guidance related to the seven elements of an effective compliance program, much of which focuses on confidential compliance communication channels and hotline operations. 

The Department of Justice (DOJ) has its own “Evaluation of Corporate Compliance Program” guidance to assist prosecutors in evaluating whether a “corporation’s compliance program was effective at the time of an offense for purposes of determining the appropriate (1) form of any resolution or prosecution; (2) monetary penalty, if any; and (3) compliance obligations contained in any corporate criminal resolution.”  It asks hundreds of questions for prosecutors to answer about compliance programs, many of which include hotlines and confidential reporting.

This webinar provides a means by which organizations may self-evaluate your hotline operation by applying the OIG Standards and DOJ’s prosecutor questions.

The program includes guidance on:

  • Hotline views from DOJ, OIG, USSC
  • Hotline Set-Up and Structure
  • Vendor Checklists
  • Duty to Report, Anonymity, Confidentiality, Non-Retaliation, etc. policies
  • Promotion and Awareness
  • Training & Education
  • Call In-Take and Reporter Feedback and the Factors Affecting Call Volume
  • Allegation Investigation & Resolution
  • Managing Hotline Information and Ongoing Monitoring
  • Audit Guide for Evaluating Hotline Programs


Register to watch this webinar on-demand:




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