Compliance Program Effectiveness is not demonstrated in checklists, in the results of ongoing compliance monitoring or by performing gap analyses. These are all process reviews that result in outputs that lend themselves to quantifiable metrics. However, as useful as these steps are, they’re only the first stage in assessing effectiveness. The focus must be on the outcome and value created by the process that provides the desired evidence.
Richard P. Kusserow served as the DHHS Inspector General for 11 years and is the CEO of Strategic Management Services, providing healthcare compliance advisory services. He possesses unique expertise involving compliance program development, management, evaluation and enhancements. Under his leadership, Strategic Management has provided consulting assistance to over 3,000 healthcare organizations and entities.